Frequently Asked Questions

In order to ensure that you have the ultimate shopping experience, our list of Frequently Asked Questions is compiled with you in mind! If you have any queries that are not answered here, please drop us an e-mail to pos (at) We will respond as soon as possible.

Once your order is placed you will receive an email with your order details which include the order confirmation number Before the item you have purchased is dispatched to you we will reconfirm the address provided by you by contacting you or through an email or the contact number provided.


Anyone who is above 18 years old and has a valid Visa, Master or AMEX card is entitled to place an order. Those who are under 18 years are only allowed to buy through their parent or guardian.



Many of our Softlogic Computer products comes with warranty. Please contact for more details


In case of a failed delivery, you can simply cancel your order by getting in touch with our Customer care team on pos (at) or call us on #402, Galle Road, Colombo 03, LK(8.30 AM -6.00 PM on Monday to Friday).

Site is SSL certified and we take all steps to ensure that the transaction is genuine and the customer information is secure.

It is possible. Please make an inquiry

Its simple and please follow below steps.

  • Brows and visit the product page and press inquiry now
  • Fill in the field with valid contact information and hit the submit button

Once the payment is done you will receive a mail confirmation to confirm the payment. If you find any difficulty in placing the order or did not receive a confirmation email please contact our support team on +94(0)115391100 or send an email topos (at)

We use our own vehicles plus trusted courier partners for our deliveries. 

  • A flat delivery charge of Rs.350/- applies to all orders but for certain electronic appliances this delivery charge may vary based on the product specifications. 

If the product is differ from you have order, Yes you can and please contact us on +94(0)115391100 or send an email to pos (at)


Please call us on +94(0)115391100 for warranty claims .



Once the order is been placed you should get an email from us but in case if you don’t received it you may reach our customer care or write to us on pos (at) and will get it for you.



It’s simple! Just before the payment please select the gift card and enter the code in the box.

Yes, we deliver around the Island as well to the rest of the world. For any special inquiry you may contact us on +94(0)115391100

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